We strive to make your experience with PulseTV as enjoyable of an experience as possible and have provided this quick & easy page of answers to the most commonly asked questions by our customers to help find the answer(s) you are looking for. Of course, if you are unable to find the information you are looking for, please feel free to contact us we're here to help.
* just click on your question below to jump to the answer
Is your website secure?
What credit cards do you accept?
Do you take PayPal?
Can I pay by check or money order?
Can I place my order by phone?
Do you charge tax?
Do you ship to Canada?
Do you ship to other countries outside the US?
What are your shipping charges?
Why are your shipping & handling charges so high?
I am having trouble viewing text in one of your screens.
Where can I find answers to questions about a specific product?
I completed my order but did not receive an email confirmation?
Why did I receive more than 1 email confirmation?
What is your Return Policy?
How long does it take to receive my order?
Do you offer rush delivery?
What do I do if my order is incomplete, incorrect or damaged?
What do I do if I need information on free shipping?
Q. Is your website secure?
Credit card security is one of our top priorities at Pulsetv.com, and that is why we guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. We are also a Comodo Secure Site.
Q. What credit cards do you accept?
We currently accept Visa, MasterCard, American Express and Discover. All payments are in US funds only and will not be billed until the time of shipment. * Please take note that you will also see us listed on your credit card statement under our website name www.PulseTV.com
Q. Do you take PayPal?
Yes we do! When checking out, just select the PayPal method which is located at the bottom of the Checkout page.
Q. Can I pay by check or money order?
Sure (US residents only) To pay by check or money order just complete the online checkout steps and then select the option to pay by FAX/MAIL for your order. A printable receipt complete with your pre-filled order information will be displayed. You can use this to print and mail with your payment to: PulseTV.com, 7851 W. 185th St, Suite 106, Tinley Park, IL 60477
All orders are processed upon receipt of your payment. However, check orders and money orders are held for bank clearance for 10 days. So to avoid any delays, we recommend you send order via credit card instead.
Q. Can I place my order by phone?
Sure, again our website is safe & secure but if you prefer to order by phone we completely understand and are available to take your order Monday-Friday 8am-5pm (Central Time) at 800-711-1361 (please have your credit card ready when calling).
Q. Do you charge tax?
Since we are located in Illinois we are required to charge state sales tax for Illinois residents. This is automatically calculated when you check out.
Q. Do you ship to Canada?
Yes, we do ship to Canada. Please note that all payments are in US funds only and you'll need to allow 3 weeks for delivery.
(Our Shipping and Handling costs do not include any additional Customs and/or Duties that may be charged by your local government. Please check local laws where applicable before making your ordering decision).
Q. Do you ship to other countries outside the US?
Yes, we do ship to most countries outside of the USA (No checks accepted). Allow up to 4-6 weeks for delivery and all charges are billed in US funds.
(S&H charges by PulseTV.com do not include any separate Tax or Duties for importing orders those charges are not under our control nor are billed by us. Check your local laws and limitations before making your ordering decision).
Unfortunately, there are a limited number of countries we are currently unable to ship to outside the US due to a history of either high credit card fraud or poor postal delivery results.
Q. What are your shipping charges?
There is a $2.00 handling fee on each order (flat rate for any number of items). You only pay actual Shipping costs which are based on package size and weight.
You can estimate costs by adding items to your cart and click "Estimate shipping cost" button (this includes handling fee listed above).
Additional charges apply for the following:
For UPS delivery upgrade inside the USA (No P.O. boxes). Option offered and amount shown during check out.
For deliveries outside the USA. Cost will vary based on Country selected.
Q. Why are your shipping & handling charges so high?
Please understand we use a third party fulfillment house in Illinois, which means we hire an outside company to store our products and ship our orders for us. We are charged by them on a per item basis. The Terms Shipping and Handling refer to the USPS or UPS postage, the cost of the shipping of the product to our warehouses, the bank charges to process credit cards or checks, the price of the label, packaging and packing slips. We've actually reduced our costs based on our customer feedback and will continue to keep them as low as we're reasonably able.
PulseTV.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. PulseTV.com is firmly committed to privacy and the PulseTV.com website has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit cards entered through the PulseTV.com website are protected by the latest Comodo Certified Secure Sockets Layer (SSL) technology which encrypts the information you input. We employ other companies and individuals to perform functions on our behalf like shipping and customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Q. I am having trouble viewing text in one of your screens.
If you are having problems reading the description of the product due to an overlap with the picture, please hit "REFRESH" and it will be corrected.
Q. Where can I find answers to questions about a specific product?
Due to the large amount of products we carry in our store we cannot answer all questions on this FAQ page. If you have a specific question on a product feel free to contact our customer service department by filling out the form BY CLICKING HERE and we will help you to the best of our ability.
Q. I completed my order but did not receive an email confirmation?
You should receive an email confirmation within an hour of placing your order. Not having received this email could indicate a problem receiving your order. Your confirmation email comes from email@example.com so first check your junk or bulk folder to see if it was delivered there. You can fill out the form by CLICKING HERE with your SL-XXXXXXXX confirmation number to request another copy. (please allow One (1) business day for a response from our Order Desk). You will automatically receive a separate shipment confirmation email to let you know when your order is on the way.
Q. Why did I receive more than 1 email confirmation?
Please disregard any additional confirmation emails received with the EXACT same SL-XXXXXXXX confirmation number shown. This will not cause order duplication and we apologize for any confusion. Should you receive a legitimate duplicate (two different confirmation numbers), please forward one of them to our firstname.lastname@example.org for review as soon as possible to prevent duplication.
Q. How long does it take to receive my order?
Our standard delivery inside the US is running approx 2-3 weeks. It will more likely arrive sooner, but this is the maximum time we must allow. For shipments outside the US , please allow 4-6 weeks to receive your shipment.
Q. Do you offer rush delivery?
For faster delivery we do offer a 3-7 day UPS option (inside continental US only and NO P.O. Boxes) on in-stock items. This is currently the only rush or express option we have available. (During Christmas Season We will offer Others)
Q. What is your Return Policy:
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it within 60-days for a replacement or a refund of your purchase price (less shipping and handling). If applicable-unused portions must be returned for refunds. Refund checks are not available for gift returns. Click here for complete instructions.
Q. What do I do if my order is incomplete, incorrect or damaged?
In the rare event that your order should arrive either incomplete, incorrect, or damaged we do guarantee we will promptly correct it for you. Just contact Customer Service below with the details and be sure to include your order number.
Q. What do I do if I need information on free shipping?
If you have questions/details regarding the free shipping offer, that is from an affiliate, you can contact them directly at 800-869-5597.
If the above information still does not answer your question, you can also contact our Customer Service department at Click Here To Contact Us We will get back to you as quickly as possible but please allow 1 business day to receive your response.
Or if you need immediate help you can contact us Toll Free by calling: 1-800-711-1361.
Our Customer Service hours are Monday - Friday, 8:00 am - 5:00 pm (Central Time)
7851 185th St.
Tinley Park, IL 60477