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Company

Company FAQ

We strive to make your experience with PulseTV as enjoyable of an experience as possible and have provided this quick & easy page of answers to the most commonly asked questions by our customers to help find the answer(s) you are looking for. Of course, if you are unable to find the information you are looking for, please feel free to contact us we're here to help.

* just click on your question below to jump to the answer

Is your website secure?
What credit cards do you accept?
Do you take PayPal?
Can I pay by check or money order?
Can I place my order by phone?
Do you charge tax?
Do you ship to Canada?
Do you ship to other countries outside the US?
What are your shipping charges?
Why are your shipping & handling charges so high?
What is your privacy policy?
I am having trouble viewing text in one of your screens.
Where can I find answers to questions about a specific product?
I completed my order but did not receive an email confirmation?
Why did I receive more than 1 email confirmation?
How long does it take to receive my order?
Do you offer rush delivery?
What is your Return Policy?
What do I do if my order is incomplete, incorrect or damaged?
What do I do if I need information on free shipping?
Can I buy 500 or 1000 of an item?
Proposition 65 state of California Cancer warning




Q. Is your website secure?
You can get information on our Security Policy here.



Q. What credit cards do you accept?
We currently accept Visa, MasterCard, American Express and Discover. All payments are in US funds only and will not be billed until the time of shipment. * Please take note that you will also see us listed on your credit card statement under our website name www.PulseTV.com



Q. Do you take PayPal?
Yes we do! When checking out, just click the PayPal button at the bottom of the Checkout page, followed by the Place Your Order button.



Q. Can I pay by check or money order?
You can get information on Paying by Check here.



Q. Can I place my order by phone?
Sure, again our website is safe & secure but if you prefer to order by phone we completely understand and are available to take your order at 800-711-1361. Phone orders can be placed 24 hours Every Day. (please have your credit card ready when calling).



Q. Do you charge tax?
Since we are located in Illinois we are required to charge state sales tax for Illinois residents. This is automatically calculated when you check out.



Q. Do you ship to Canada?
Yes, we do ship to Canada. Please note that all payments are in US funds only and you'll need to allow 3 weeks for delivery.

(Our Shipping and Handling costs do not include any additional Customs and/or Duties that may be charged by your local government. Please check local laws where applicable before making your ordering decision).



Q. Do you ship to other countries outside the US?
Yes, we do ship to most countries outside of the USA (No checks accepted). Allow up to 4-6 weeks for delivery and all charges are billed in US funds.

(S&H charges by PulseTV.com do not include any separate Tax or Duties for importing orders those charges are not under our control nor are billed by us. Check your local laws and limitations before making your ordering decision).

Unfortunately, there are a limited number of countries we are currently unable to ship to outside the US due to a history of either high credit card fraud or poor postal delivery results.



Q. What are your shipping charges?
There is a $2.00 handling fee on each order (flat rate for any number of items). You only pay actual Shipping costs which are based on package size and weight.

You can estimate costs by adding items to your cart and clicking the Estimate Shipping button on the basket page (this includes handling fee listed above).

Additional charges apply for the following:

For UPS delivery upgrade inside the USA (No P.O. boxes). Option offered and amount shown during check out.

For deliveries outside the USA. Cost will vary based on Country selected.



Q. Why are your shipping & handling charges so high?
Please understand we use a third party fulfillment house in Illinois, which means we hire an outside company to store our products and ship our orders for us. We are charged by them on a per item basis. The Terms Shipping and Handling refer to the USPS or UPS postage, the cost of the shipping of the product to our warehouses, the bank charges to process credit cards or checks, the price of the label, packaging and packing slips. We've actually reduced our costs based on our customer feedback and will continue to keep them as low as we're reasonably able.



Q. What is your privacy policy?
You can get information on our Privacy Policy here.



Q. I am having trouble viewing text in one of your screens.
If you are having problems reading the description of the product due to an overlap with the picture, please hit "REFRESH" and it will be corrected.



Q. Where can I find answers to questions about a specific product?
We update our product pages with important FAQ information as it becomes available, so the best source of information about a specific product can be found by searching for the product on our site and viewing the results. If a product has an FAQ specific to it, it will appear on this page. If you have a specific question on a product feel free to contact our customer service department by clicking here to Create a Customer Service Ticket and we will help you to the best of our ability.



Q. I completed my order but did not receive an email confirmation?
You should receive an email confirmation within an hour of placing your order. Not having received this email could indicate a problem receiving your order. Your confirmation email comes from orderdesk@pulsetv.com so first check your junk or bulk folder to see if it was delivered there by accident. You can click here to Create a Customer Service Ticket with your SL-XXXXXXXX confirmation number to request another copy. (please allow One (1) business day for a response from our Order Desk). You will automatically receive a separate shipment confirmation email to let you know when your order is on the way.



Q. Why did I receive more than 1 email confirmation?
Please disregard any additional confirmation emails received with the EXACT same SL-XXXXXXXX confirmation number shown. This will not cause order duplication and we apologize for any confusion. Should you receive a legitimate duplicate (two different confirmation numbers), please forward one of them to our orderdesk@pulsetv.com for review as soon as possible to prevent duplication.



Q. How long does it take to receive my order?
Our standard delivery inside the US is running approx 2-3 weeks. It will more likely arrive sooner, but this is the maximum time we must allow. For shipments outside the US , please allow 4-6 weeks to receive your shipment.



Q. Do you offer rush delivery?
For faster delivery we do offer a 3-7 day UPS option (inside continental US only and NO P.O. Boxes) on in-stock items. This is currently the only rush or express option we have available. (During Christmas Season We will offer Others)



Q. What is your Return Policy:
You can get information on Returning A Product here.



Q. What do I do if my order is incomplete, incorrect or damaged?
In the rare event that your order should arrive either incomplete, incorrect, or damaged we do guarantee we will promptly correct it for you. Just contact Customer Service below with the details and be sure to include your order number. You can get more information on Correcting An Order here.



Q. What do I do if I need information on free shipping?
If you have questions/details regarding the free shipping offer, that is from an affiliate, you can contact them directly at 800-869-5597.



Q. Can I buy 500 or 1000 of an item?
Possibly, we do have someone in charge of wholesale. Click here to fill out our Wholesaler Submission Form and someone will get back to you within 2 business days.



Q. Why do some products have a cancer warning for the state of California??
Proposition 65 state of California Cancer warning




CONTACT US
If the above information still does not answer your question, you can Contact our Customer Service Department here. We will get back to you as quickly as possible but please allow 1 business day to receive your response.

Or if you need immediate help you can contact us Toll Free by calling: 800-711-1361.
Customer Service Hours
Monday - Friday
8 a.m. - 5 p.m. CST.
Mailing Address:
Pulse Direct, Inc.
7851 185th Street
Suite 106
Tinley Park, IL. 60477