Is your website secure?
What credit cards do you accept?
Can I pay by check or money order?
Can I place my order by phone?
Do you charge tax?
Do you ship to Canada?
Do you ship to other countries outside the US ?
What are your shipping charges?
Why are your shipping & handling charges so high?
What is your privacy policy?
I am having trouble viewing text in one of your screens.
Where can I find answers to questions about a specific product?
I completed my order but did not receive an email confirmation?
Why did I receive more than 1 email confirmation?
What is your Return Policy?
How long does it take to receive my order?
Do you offer rush delivery?
What is your Return Policy?
What do I do if my order is incomplete, incorrect or damaged?
Q. Is your website secure?
Credit card security is one of our top priorities at Pulsetv.com, and that is why we guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. We are also a Verisign Secure Site.
Q. What credit cards do you accept?
We currently accept Visa, MasterCard, American Express and Discover. All payments are in US funds only and will not be billed until the time of shipment. * Please take note that you will also see us listed on your credit card statement under our website name www.PulseTV.com
Q. Can I pay by check or money order?
Sure (US residents only) To pay by check or money order just complete the online checkout steps and then select the option to pay by FAX/MAIL for your order. A printable receipt complete with your pre-filled order information will be displayed. You can use this to print and mail with your payment to: PulseTV.com ( Dept 105 ) 19001 S Old LaGrange Rd Mokena , IL 60448
All orders are processed upon receipt of your payment. However, check orders are held for bank clearance for 12 days. So to avoid any delays, we recommend you send a money order instead.
Q. Can I place my order by phone?
Sure, again our website is safe & secure but if you prefer to order by phone we completely understand and are available to take your order Monday-Friday 8am-5pm (Central Time) at 800-711-1361 x772 (please have your credit card ready when calling).
Q. Do you charge tax?
Since we are located in Illinois we are required to charge a 7.75% state sales tax for Illinois residents. This is automatically calculated when you check out.
Q. Do you ship to Canada?
Yes, we do ship to Canada for an additional shipping charge of $7.00 per order. Please note that all payments are in US funds only and you'll need to allow 3 weeks for delivery. (Our Shipping and Handling costs do not include any additional Customs and/or Duties that may be charged by your local government. Please check local laws where applicable before making your ordering decision).
Q. Do you ship to other countries outside the US ?
Yes, we do ship to most countries outside of the USA for an additional shipping charge of $27.00 per-order Allow up to 4-6 weeks for delivery and all charges are billed in US funds. (S&H charges by PulseTV.com do not include any separate Tax or Duties for importing orders those charges are not under our control nor are billed by us. Check your local laws and limitations before making your ordering decision). Unfortunately, there are a limited number of countries we are currently unable to ship to outside the US due to a history of either high credit card fraud or poor postal delivery results.
Q. What are your shipping charges?
There is a $3.00 BASE S&H charge per-order, then an individual item cost which varies by item(s) ordered. To calculate your S&H total combine the BASE $3.00 per-order charge with each of the individual UNIT S&H costs shown per item. ( Individual UNIT S&H is calculated based on one or more of the following factors; Size, weight, and how fragile the item is). Additional charges apply for the following: For UPS delivery upgrade inside the USA ? add an additional $3.00 charge. (No P.O. boxes). For delivery to Canada - additional $7.00 charge.
For other deliveries outside the USA where applicable, add an additional $27.00 charge.
Q. Why are your shipping & handling charges so high?
Please understand we use a third party fulfillment house in Illinois, which means we hire an outside company to store our products and ship our orders for us. We are charged by them on a per item basis. The Terms Shipping and Handling refer to the US or UPS postage, the cost of the shipping of the product to our warehouses, the bank charges to process credit cards or checks, the price of the label, packaging and packing slips. We've actually reduced our costs based on our customer feedback and will continue to keep them as low as we're reasonably able.
Q. What is your privacy policy?
PulseTV.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. PulseTV.com is firmly committed to privacy and the PulseTV.com website has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit cards entered through the PulseTV.com website are protected by the latest Verisign Certified Secure Sockets Layer (SSL) technology which encrypts the information you input. We employ other companies and individuals to perform functions on our behalf like shipping and customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Q. I am having trouble viewing text in one of your screens.
If you are having problems reading the description of the product due to an overlap with the picture, please hit "REFRESH" and it will be corrected
Q. Where can I find answers to questions about a specific product?
Due to the large amount of products we carry in our store we cannot answer all questions on this FAQ page. If you have a specific question on a product feel free to send an email to the customer service department at help@pulsetv.com with your question and we will help you to the best of our ability.
Q. I completed my order but did not receive an email confirmation?
You should receive an email confirmation within an hour of placing your order. Not having received this email could indicate a problem receiving your order. Your confirmation email comes from orderdesk@pulsetv.com so first check your junk or bulk folder to see if it was delivered there. You can also email that address with your SL-XXXXXXXX confirmation number to request another copy. (please allow 24 hrs for a response from our Order Desk). You will automatically receive a separate shipment confirmation email to let you know when your order is on the way.
Q. Why did I receive more than 1 email confirmation?
Please disregard any additional confirmation emails received with the EXACT same SL-XXXXXXXX confirmation number shown. This will not cause order duplication and we apologize for any confusion. Should you receive a legitimate duplicate, please forward one of them to our orderdesk@pulsetv.com for review as soon as possible to prevent duplication.
Q. How long does it take to receive my order?
Our standard delivery inside the US is running approx 2-3 weeks. It will more likely arrive sooner, but this is the maximum time we must allow. For shipments outside the US , please allow 4-6 weeks to receive your shipment.
Q. Do you offer rush delivery?
For faster delivery we do offer a 3-7 day UPS option (inside continental US only and NO P.O. Boxes) on in-stock items for an additional charge of $3.00 per order. This is currently the only rush or express option we have available.
Q. What is your Return Policy:
When you shop with us, we want you to be completely satisfied . If for any reason you are not satisfied with your purchase, you may return it within 30-days for a replacement or a refund of your purchase price (less shipping and handling). Refund checks are not available for gift returns. Click here for complete instructions: http://www2.pulsetv.com/st/return.asp
Q. What do I do if my order is incomplete, incorrect or damaged?
In the rare event that your order should arrive either incomplete, incorrect, or damaged we do guarantee we will promptly correct it for you. Just contact Customer Service below with the details and be sure to include your order number.
CONTACT US
If the above information still does not answer your question, you can also e-mail our Customer Service department at help@pulsetv.com. We will get back to you as quickly as possible but please allow 1 business day to receive your response. Our Customer Service hours are Monday-Friday 8:30 am -5:00 pm ( Central Time )
Mailing Address:
PulseTV.com
19001 S. Old LaGrange Rd
Mokena , IL 60448
USA | 
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