When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it within 30-days for a replacement or a refund of your purchase price (less shipping and handling). Refund checks are not available for gift returns.

How do I return or exchange a package?
For your convenience, the Return Form includes a preprinted Return Address Label that you may use when shipping the package back to us. Simply, fill out the form provided on the back of the packing slip, attach the pre-printed label to the outside of your package and ship (we recommend UPS or insured parcel post for your protection). Please first remove the old label from the packaging or make sure that the returns label covers the old one.

If you no longer have your Return Form, Click Here to print one.

Return your package to:
PulseTV.com Returns
19001 S. Old LaGrange Rd. Ste 400
Mokena, IL 60448

What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please Click Here contact us via web or call us toll free at (800) 711-1361 ext 772. Our Customer Service hours are Monday-Friday 8 a.m. - 5 p.m. CST. For callers outside the US and Canada, please use the web form, click here.