When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it within 60-days for a replacement or a refund of your purchase price (less shipping and handling). There will be a 10% restocking fee for incomplete returns. All components and retail packaging must be returned as received. Refund checks are not available for gift returns.
How do I return or exchange a package?
For your convenience, the Return Form includes a preprinted Return Address Label that you may use when shipping the package back to us. Simply, fill out the form provided on the back of the packing slip, attach the pre-printed label to the outside of your package and ship (we recommend UPS or insured parcel post for your protection). Please first remove the old label from the packaging or make sure that the Return Address Label covers the old one.
If you no longer have your Return Form, Click Here to print one.
You will need Adobe Reader to open the form, if you don't have it you can download it by clicking the image below.
Return your package to:
7851 185th St.
Tinley Park, IL 60477
What do I do if my order is incomplete, incorrect or damaged?
If your order is incomplete, incorrect, or damaged, please Click Here to contact us via web or call us toll free. Our Customer Service hours are Monday - Friday, 8 a.m. - 5 p.m. CST. For callers outside the US and Canada, please use the web form, click here.